Frequently Asked Questions

One of the most frequently asked questions we encounter is "Where are we located?"

Okay, our products are so awesome, that we know you want to see it for yourself before you buy. That's perfectly understandable. We hope that you understand that in order for us to offer you a 24/7 shopping experience, we can only do it if we are not tied down with watching over a store-front. That being said, we do not have a store that you can visit so you can see our items.

BUT, we do offer an unbeatable guarantee for personalized and custom made products, we offer a 90-day money back guarantee. Some of our items such as CrystalScribe(TM) and PicScribe(TM) are backed with a Lifetime Warranty.

So, for any reason, and we mean any reason at all, that you are not satisfied with our order, just mail it back to us. That's it. No questions asked.

90-Day Money Back Guarantee?

Yeah! Even we can't believe it. Seems to be too good to be true. To be honest with you, we think so too. But, we figured that for an online and mail-order company, the customer will need just about 90 days when returning an item.

First of all, we have to take into consideration the delivery time. Since our records shows only the date when the item were sent out from our warehouse, that's the date our timeline begins for the returns. There is already a gap in between the ship date and actual delivery date.

Then, you will have to take your time showing of your stuff to your friends and relatives to see what they think of it. Their opinion can sometimes affect your decision if you wish to keep your order or not.

If you do decide to return it, you will need about a week or two to gather all the stuff that came in the package so that you can mail it back. Then, you will need to go to the post office, which often times means you have to give up one Saturday of your busy schedule.

So, if you really think about it, the 90-days isn't really too long. It is a reasonable time for you to enjoy your stuff and make a better decision on whether to keep it or not.